Ziraat Bankası in Iraq, in alignment with the directives of the Central Bank of Iraq, strives to enhance customer experience and foster trust in financial services. Accordingly, we are pleased to announce the launch of the electronic 'Citizen Complaints Platform', a significant step toward ensuring that complaints are submitted and resolved easily and swiftly.
Citizens can now seamlessly submit their complaints directly and track their status by following these simple steps:

1. Access: Visit the link https://complaint.app.cbi.iq or scan the QR code shown in the image.
2. Account Creation: You will be redirected to the official government portal 'Ur' to create a dedicated account or log in.
3. Form Completion: Fill out the electronic form with all the necessary details.
4. Supporting Documentation: Attach the required documents to support and strengthen your complaint.
5. Tracking: You will receive a unique tracking code via text message to follow up on the status of your complaint.
This platform represents a major step toward guaranteeing effective communication and resolving any issues you may encounter rapidly and efficiently. At Ziraat Bankası, we remain committed to providing top-tier financial services and continuously elevating our clients' experience in Iraq.
Note: Please ensure that the complaint is not currently under review by the Iraqi Judiciary.